Who to call?

First, look for an experienced user or Super User (yellow or orange Connect Care lanyard). If you cannot find peer support, consider the type of problem:

    • Possible immediate Patient Care impact
      • Connect Care access or login problems
      • Non-Medical Device failure (e.g. printer, scanner)
      • Any kind of system or function downtime or failure
      • Patient safety incident or problem

--> call the Service Desk and Solution Centre at 1-877-311-4300 (Press “1” [clinical systems] and then “2” [Connect Care])

    • No immediate Patient Care impact
      • Something is broken or missing
      • Non-urgent question about how to use the clinical information system

--> visit the Connect Care Concierge online at help.connect-care.ca (describe and send the help request)

    • Clinical or Patient Flow concerns
      • Worry about how Connect Care might be affecting clinical service, relationships or quality.

--> discuss with your specialty Medical Informatics Lead (MIL) or physician leadership

    • Other Physician-specific Issues

--> seek out a physician Super User in your area, a MIL in your specialty, or your zone CMIO leader, finding names in either




The Chief Medical Information Office (cmio@ahs.ca) ensures that a physician informatics leader is available during working hours.